Refund Policy

Overview

Yoria offers a permanent free plan that allows teams of up to two users to use the platform fully before committing to a paid subscription. Because customers have the opportunity to evaluate Yoria at no cost and with no credit card required, we maintain a no-refund policy on paid subscriptions.

We encourage all prospective customers to use the free plan to evaluate Yoria before upgrading. If you have questions about whether Yoria is right for your team, please contact us before subscribing.

Free Plan

The Yoria free plan is available to all users at no charge. There are no fees associated with the free plan and therefore no refunds apply. Free plan users may upgrade to a paid subscription at any time.

Paid Plans

All paid subscriptions are billed in advance on a monthly or annual basis. Payments are non-refundable. This includes:

• Monthly subscription fees
• Annual subscription fees
• Any add-on or upgrade charges

We do not provide refunds or credits for partial months, partial years, or periods where the service was not actively used. If you cancel your subscription, you will retain access to paid features until the end of your current billing period, after which your account will revert to the free plan.

Exceptions

We may consider a refund or credit in exceptional circumstances, including:

• A verified billing error or duplicate charge caused by Yoria or our payment processor
• Prolonged service unavailability (exceeding 72 consecutive hours) directly caused by Yoria, where a service credit may be issued at our discretion

Refund requests under these circumstances must be submitted within 14 days of the charge. We reserve the right to assess each request individually.

Where applicable law in your jurisdiction requires a statutory right of withdrawal or cooling-off period, that right will be honoured in accordance with local legislation.

Cancellation

You may cancel your paid subscription at any time from your account billing settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time remaining in a billing cycle.

Upon cancellation, your account will automatically revert to the free plan and your data will be retained for 30 days, after which it may be permanently deleted.

Contact

If you have questions about this policy or believe you have been charged in error, please contact us:

• Email: [email protected]
• Response time: within 2 business days